Rooms and facilities
Room types, breakfast, parking, pets, accessibility and facilities, from your own pages.
Hotels and guesthouses
AI chatbots for hotels and guesthouses.
A chatbot on your website that answers guests' questions about rooms, breakfast, parking and check-in at any hour, and sends booking enquiries to reception or your booking engine.
Discuss your chatbot
Before the build
What guests ask.
Is breakfast included, what time is check-in, is there parking, are dogs allowed, how far is the station and do you have a room for two nights from Friday. Reception answers these all day. The chatbot answers from your own information.
What the chatbot handles.
One business, one agreed set of jobs. What it may say is written down before we build.
Availability and booking
It sends guests to your booking engine with the dates chosen, or takes an enquiry for reception if you book by email.
Arrival details
Check-in times, directions, late arrival and key collection, the same answer at 2am as at noon.
Group and event enquiries
Weddings, groups and meetings: it collects dates, numbers and needs and passes a complete enquiry to the right person.
Where it stops.
It does not confirm rooms your booking engine has not confirmed, change existing bookings or take payments. Complaints and special requests go to reception.
After the conversation.
Automation looks after the guest before arrival.
Into your systems
Enquiries reach reception or your property management system, where its API allows.
Follow-ups
Arrival details a few days before the stay, and a thank-you after it, sent automatically.
Questions we hear.
Can it take bookings?
It sends guests to your booking engine with their dates, or collects enquiries for reception. It only confirms what your booking engine confirms.
Does it answer at night?
Yes. Late arrivals and guests in other time zones get the same answers at any hour.
Can it answer in other languages?
Yes. It replies in the language the guest writes in. We test the languages that matter to you.
Can it handle wedding and group enquiries?
It collects the details and passes them to the person who handles events.
The services behind it.
Send us the questions reception answers.
A list of what guests ask is enough to start. We can talk over Google Meet, a voice call or text.