Repair requests
It asks for the address and unit, what is wrong and since when, a photo where your system takes uploads and when someone can get in. Maintenance gets a job it can assign without calling the tenant back.
AI chatbots for property management companies.
A chatbot on your website that logs repair requests with the details a contractor needs and answers the routine questions tenants send at night.
Discuss your chatbot
What tenants and owners ask.
When is rent due, who do I call about the heating, can I have a cat, how do I renew my lease, when do I get my deposit back and what do you charge to manage my property. Your team answers these by phone and email all week. The chatbot works from your standard lease terms, house rules and fee pages.
What the chatbot handles.
What it may say is written down before we build.
Emergencies
Burst pipes, no heat in winter, a gas smell or a lockout get your on-call number straight away, and the request goes to the top of the list.
Rent, leases and moving out
Rent due dates, how to pay, lease renewals, notice periods and the move-out checklist, from your own policies. Late rent and disputes go to a person.
Owner enquiries
Owners looking for a manager are asked where the property is, what kind it is and whether it has tenants now. The enquiry goes to whoever signs up new owners.
Where it stops.
It does not decide on applications, agree payment plans, promise a repair date or comment on deposit disputes. Every applicant and tenant gets the same answers from your written policies. Anything that needs a decision goes to your team with the tenant's messages attached.
After the conversation.
Repairs arrive as jobs with the access details filled in and emergencies flagged.
Into your property software
Repair jobs are created in your property management software where its API allows. Otherwise they reach the maintenance inbox, one email per job.
Follow-ups
A message to the tenant when a contractor is assigned, and a reminder to your team when a request has had no update.
Questions we hear.
What happens when a tenant reports an emergency?
It gives your on-call number at once, tells tenants to call the emergency services if anyone is in danger and flags the request for your team.
Can it screen rental applicants?
No. It explains how to apply and which documents you ask for, the same way for every applicant. Decisions stay with your team.
Can tenants pay rent through the chat?
No. It explains how to pay and links to your payment portal. Card and bank details never go through the chat.
Can it handle viewing requests for vacant units?
Yes. It answers from your listings and collects viewing requests for whoever shows the units, or offers times where your calendar allows.
We manage many buildings. Can it tell them apart?
Yes. It asks for the address first, so answers about parking, collection days and house rules match the right building.
The services behind it.
Send us your repair categories.
Tell us how tenants report repairs today and what counts as an emergency for you. The consultation is free, over Google Meet, a voice call or text.