Move details for the survey
Where from and where to, property sizes, floors, stairs and parking at both ends, large or fragile items and the date, so your surveyor arrives knowing the job.
AI chatbots for moving and removal companies.
A chatbot on your removal company's website that takes down the details of a move, books surveys and notes provisional dates. Prices come from your surveyors once they have seen what is moving.
Discuss your chatbot
What people ask before they book a move.
How much will it cost, are you free on the 14th, can you pack for us, will the sofa fit up the stairs, can you store our things for a month and what happens if something breaks. Your phone rings while the crews are loading and your surveyor is in someone's loft. The chatbot answers from your services and terms, and books the survey your price depends on.
What people ask a moving company, in their own words.
Price and dates come up first, and the honest answer to both starts with a survey. The last group always needs your office.
Price and quotes
- Roughly how much for a 2 bed flat across town?
- Can you quote from a list of what we have?
- Is it cheaper midweek?
- Do you charge extra if there are lots of stairs?
- Do I have to pay a deposit to book?
- Can the price go up on the day?
Dates and access
- We haven't exchanged yet, can you pencil us in for the 14th?
- Can you do a Saturday?
- We're on the third floor with no lift, is that a problem?
- Do you sort the parking suspension?
- Can you move us out on Friday and in on Monday?
Packing, storage and big items
- Can you pack the kitchen the day before?
- Do you sell boxes?
- Will you take the beds apart and put them back together?
- Can you move a piano up two flights of stairs?
- Can we store everything for a few weeks between houses?
- Will you take paint tins and the gas bottle from the barbecue?
When something goes wrong
- The buyer pulled out, can we change the date?
- Our completion is delayed, can you wait with the van?
- Your movers scratched our table, how do I claim?
- A box is missing, who do I call?
- Are we covered if the TV breaks?
What the chatbot handles.
What it may say is written down before we build.
Survey bookings
It offers in-home or video survey times from your calendar, if it can be shared, or passes the request to your office to confirm, then sends the video link or arrival window.
Dates and provisional bookings
Whether a date looks free, where your diary shares it, and your rules for pencilling in a date while a sale or tenancy is still going through. Confirming the date stays with your office.
Packing, storage and what you will not carry
Packing services, boxes, dismantling furniture, storage and the items you do not move, such as paint or gas bottles, explained from your own service list.
Moves that change date
When a sale falls through or completion moves, customers ask to change the date. It explains your rules on moving a booking and any charge, and passes the request to your office, marked urgent, with the old and new dates side by side.
Storage enquiries
How your storage works, such as containers in a warehouse, how often customers can get to their things and how storage is charged, from your own terms. It collects the start date, roughly how much needs storing and whether delivery out of storage is needed.
Office and business moves
Businesses are asked about desks, IT equipment, the number of staff, out-of-hours access and lifts at both buildings. The enquiry goes to whoever plans commercial moves, because these are surveyed and run differently.
An example conversation.
Sunday, 8.20pm. A couple selling a three-bedroom house want a price before they have a completion date, and they own an upright piano.
What your team gets. The surveyor has a video survey on Wednesday evening with a note: three-bedroom semi, upright piano to check, hoped-for date the 28th with contracts not yet exchanged, and a question about cover for the piano. The office knows not to confirm the date until completion is fixed.
- Visitor: Hi, how much would it be to move a 3 bed semi about 20 miles?
- Chatbot: The price comes from a survey, because it depends on how much you are taking, the access at both ends and any packing. We do surveys in your home or by video call. Is there anything heavy or awkward, such as a piano or a safe?
- Visitor: Yes, an upright piano. Can you move that?
- Chatbot: We move upright pianos. The surveyor will look at the stairs, the doorways and the route to the van before pricing it.
- Visitor: Is it covered if it gets damaged?
- Chatbot: I can't say what would be covered for a particular item. The surveyor explains the cover options with your quote, so ask them about the piano then.
- Visitor: OK. We're hoping for the 28th but haven't exchanged yet.
- Chatbot: I have noted the 28th. Once you have a quote, our office can pencil it in, and it confirms the booking when your completion date is fixed.
- Visitor: Can someone do a video survey this week?
- Chatbot: Wednesday and Thursday evening are free. Which suits you?
- Visitor: Wednesday after 7.
- Chatbot: Booked for Wednesday after 7pm. Add your name, phone number and both postcodes below, and the surveyor will send the video link that afternoon.
Where it stops.
It does not price a move nobody has surveyed, promise a date your diary has not confirmed or say whether an item will fit, and it leaves every damage claim to your claims contact. Those questions reach your office with the conversation attached.
What it will not do
- It never puts a fixed price on a move before a survey, in the home or by video.
- It never tells a customer which cover or protection option to choose.
- It never promises that a sofa, a wardrobe or a piano will fit through a door or up a staircase.
- It never confirms a moving date or a crew before your office has.
- It never tells a customer that a claim will succeed or what a damaged item is worth.
- It never agrees to carry items on your no-carry list, such as paint, gas bottles or plants, even for a short move.
When a person takes over
- A move happening today or tomorrow, such as a crew running late or keys not yet released, goes straight to whoever is on duty.
- A damage or loss report goes to your claims contact with the job reference, and the customer gets your claim form.
- Someone moving abroad goes to your international team, or the firm you refer to, because shipping and customs need a specialist.
- An executor or a family clearing a home after a death goes to the person in your office who handles those moves.
- Artwork, antiques and other valuable items are passed to the surveyor, so they are listed and priced before the move.
After the conversation.
Your surveyor sees the move details before the survey starts.
Into your removals software
Your removals software or CRM receives survey requests and move details directly when its API allows. Otherwise the office inbox does. We test the connection before relying on it.
Follow-ups
Survey reminders, a second message when a quote goes unanswered and a weekly list of provisional dates that need a call.
Automation that pairs with it.
These cover the time between a survey and moving day, from your removals software or calendar where its API allows.
Chasing a quote while the date is still free
When a quote has had no reply after the days you set, the customer gets one message that names their moving date and says whether it is still open. A yes goes to the office to confirm, with the survey notes attached.
Provisional dates that need a call
Each week, your office gets a list of pencilled-in moves with the expected completion or closing date, so someone calls before a date is given to another customer or two jobs land on one crew.
Moving day checklist
A few days before the move, the customer gets the arrival window, what to have packed, where the van will park, which items to set aside because you do not carry them and when to defrost the freezer.
Storage invoices and visits
Customers in storage get each invoice and a reminder before payment is due. Requests to visit or take items out go to the warehouse team with the date the customer wants.
Claims logged on arrival
A claim form gets a reply saying it arrived and what happens next, and your claims contact gets a task with the job and the photos. For US interstate moves, federal rules set deadlines for answering claims, so the date received is recorded.
What we need from you.
Your surveyor's notebook and your terms and conditions are the starting point. Written down once, they cover every enquiry.
Your pricing rules
How you price: by volume, weight, hours or a fixed price per job, your minimums and what costs extra, such as packing, stairs or a long carry. This decides what the chatbot may say about price.
Survey types and diary
Whether you survey in the home, by video call or both, who does them and when. Calendar access lets the chatbot offer real times, where your software allows it.
Services and your no-carry list
Packing, dismantling, storage, piano and international moves, and the items you will not carry. A plain list or your terms and conditions works.
Deposits, cancellations and date changes
Your terms on deposits, provisional bookings, cancellations and moving a date, exactly as written in the terms customers sign, so the chatbot quotes them and nothing else.
Registration and cover details
Your U.S. DOT number if you move households between states, any trade association memberships, and your cover options and claims process, copied from your own documents.
Removals software
The software you run jobs in, such as SmartMoving or Supermove, and an admin contact. We test its API before saying requests will arrive as jobs. Otherwise each lands in your inbox in the same layout.
A few months of real enquiries
Emails, web forms and messages with names and addresses taken out, including date changes and claims. Before launch, each one is tried on the chatbot to see where it hands over.
If the website needs work too.
People compare movers on a phone before they ask anyone round, and the chatbot works from these pages as well. More in our guide to turning website visits into bookings.
A quote request that books the survey
A short form for both postcodes, property sizes, the date and the items that need care, ending with a choice of survey time. It asks what the chatbot asks, for people who prefer forms.
A page for each service
House moves, flat moves, packing, storage, office moves and moves abroad, each with what is included and how it is priced. People search for the service they need, so each one needs its own page.
U.S. DOT number and FMCSA links
In the US, interstate movers must show their U.S. DOT number in their advertising, and a website must link prominently to the FMCSA's "Ready to Move?" brochure. Put both in the footer of every page.
How pricing works
A plain page on how quotes work: the survey first, what a fixed or binding quote covers, what can change the price and how deposits work. It answers the "roughly how much" question honestly, without a figure you cannot keep.
Your own vans, crews and storage
Photos of your vans, your crews at work and your storage building, with the job and town named. Customers are trusting you with everything they own and want to see who will turn up.
A claims page
How to report damage or loss, the form, the time limit in your terms and what happens next. Someone who has just found a broken lamp wants the form, not a phone queue.
What a moving enquiry gives away.
An inventory lists what someone owns, and a video survey shows the inside of their home room by room. A survey booking needs only the postcodes or ZIP codes, property sizes, the date and any items that need care, so that is all the chatbot asks for. It does not ask about jewellery, cash or other valuables, which your surveyor deals with in person.
Some people move to get away from someone. The chatbot never confirms a booking, a date or a new address to anyone who asks, including a partner or a relative, and a customer who asks for discretion is flagged so your office knows before anyone calls.
Survey videos and photos go only to your surveyor and are removed when the period you choose is up. Before launch we agree what else the chat keeps and who can read it, and for moves in Europe that agreement follows the GDPR.
Questions we hear.
Can the chatbot give a moving quote?
It explains how your pricing works and gathers what your surveyor needs. The quote comes from your team after a survey, in the home or by video.
Can it check whether a date is free?
Where your diary or removals software shares availability, yes. Otherwise it takes the date, and your office replies. Only your office confirms a booking.
What if the moving date is not fixed yet?
It explains how you hold provisional dates and notes the expected date, so your office can follow up when contracts exchange or the closing date is set.
Can it handle damage claims?
It sends your claim form and explains your claims process in your words. Whether a claim is paid, and how much, stays with your team.
Can it give a rough price from an inventory list?
Only if you want it to and you publish price bands, for example by property size. Even then it says the figure is a starting point and that the survey sets the price. We suggest booking the survey instead, because the figure given in a chat is the one a customer remembers on moving day.
Does it work for US interstate moves?
Yes. It asks early whether the move crosses a state line and follows the steps you set for interstate moves, such as adding links to the FMCSA booklets when an estimate goes out. The estimate and the paperwork the federal rules require stay with your team.
Can customers send photos or videos of their rooms?
Yes, if you want them. The chatbot sends a link to upload photos or a short video of each room, and they reach the surveyor with the enquiry. For interstate moves in the US, federal rules accept a live or pre-recorded video survey, as long as you can clearly see what is being moved.
Can it handle single items and part loads?
Yes. A sofa, a piano or a few boxes get their own short set of questions: the item and its size, both addresses and access, and whether the date is flexible. If you run shared loads, it explains how dates work for them in your words.
We are a small family firm. Will it sound like a call centre?
No. It uses your words, your service names and your terms, and tells people it is the company's assistant. You see and approve its answers before launch, and can change them later. People who want to talk to you still see your number on every page.
Can it tell customers where the crew is on moving day?
Where your removals software or vehicle tracking shares an arrival time, it gives the window and the crew leader's first name. Otherwise it passes the question to whoever is on duty, who can call the crew.
More for moving and removal companies.
Solutions
- Lead capture chatbotAsks the first questions and sends sales a complete enquiry.
- Enquiry follow-up automationRoutes every enquiry and chases the ones nobody answered.
- Booking and calendar automationBookings and changes in your calendar, with reminders sent.
Guides
- How to follow up on a quote, with messages to copyFollow-up messages to copy, by trade and channel, and how to ask why a quote was lost.
- Google Business Profile for a business without a storefrontHide the address, set service areas, pass verification and stay clear of suspensions.
Similar businesses
- Cleaning companiesQuote details and skipped cleans, with no access codes in the chat.
- Home services and tradesCollects job details for quotes and flags emergencies while you work.
- Real estate agenciesViewing and valuation requests sent to the right agent.
The services behind it.
Send us your survey checklist.
Add the questions your office asks before every quote and how surveys get booked today. The consultation is free, over Google Meet, a voice call or text.