Referrals and insurance
Whether a referral is needed, which insurers you work with and what to bring, such as a claim or authorisation number. The answer is your policy, in your words.
AI chatbots for physiotherapy clinics.
A chatbot on your clinic's website that answers booking and insurance questions while your physiotherapists are with patients. Anything about pain or an injury goes to them.
Discuss your chatbot
What patients ask before the first session.
Do I need a referral, will my insurance pay, how long is the first appointment, what should I wear, do you treat sports injuries and can I see the same physio every time. In a small clinic, the physiotherapist often answers the phone between patients. The chatbot gives the answers you write down and stays out of anything clinical.
What the chatbot handles.
What it may say is written down before we build.
Booking a session
It asks how the patient is paying, what the visit is for in a few words and which days suit them. Reception or your booking system gets the request with contact details attached.
First visit details
What happens at the first assessment, what to wear, where to park and the intake form to fill in beforehand, if you use one.
Cancellations and changes
It explains your late cancellation policy and sends requests to move or cancel a session to reception or your booking system.
Where it stops.
It gives no clinical advice: it does not assess symptoms, read scan results, suggest exercises or say whether treatment will help. Those questions go to a physiotherapist, who sees the whole conversation. A sudden or severe problem gets your emergency instructions instead of a booking link.
After the conversation.
Requests reach reception marked self-pay or insured, with the details to match.
Into your clinic software
Each request is written into your practice management software where its API allows, or sent to the reception inbox. We check what your system accepts before promising anything.
Follow-ups
A reminder before each session and, when the physiotherapist has asked to see someone again, a prompt to book that follow-up.
Questions we hear.
Will the chatbot give advice about an injury?
No. It answers practical questions about your clinic. Pain, injuries, exercises and whether treatment will help are for a physiotherapist, and the chatbot says so plainly.
Can it check whether insurance covers treatment?
It explains which insurers you work with and what patients need to bring. Whether a policy pays is between the patient and their insurer, so the chatbot never confirms cover.
What happens to the health details patients type in?
The chatbot asks only for what a booking needs, such as a short reason for the visit. Before the build we agree where records are kept and which staff can open them.
Can patients book follow-up sessions through it?
It sends them to your booking system or takes a request for reception. Whether it can confirm a slot itself depends on your software, and we check that first.
Does it work for physical therapy practices?
Yes. The questions about referrals, insurance and appointments are much the same, and the chatbot uses your own terms, such as PT or plan of care.
The services behind it.
Bring your booking rules.
How you handle referrals, insurers and late cancellations is enough to start. The consultation is free, over Google Meet, a voice call or text.