Order status
Where your store platform allows it, it looks up an order by number and email and shares the status and tracking link.
Online stores
AI chatbots for online stores.
A chatbot on your store that answers order, delivery and returns questions from your own store data, helps people choose and hands tricky cases to your support team.
Discuss your chatbot
Before the build
What shoppers ask.
Where is my order, when will it arrive, can I change the size, how do returns work, do you ship to my country and which product is right for me. Most of the answers already sit in your store and your policies.
What the chatbot handles.
One business, one agreed set of jobs. What it may say is written down before we build.
Delivery and returns
Shipping times, countries, costs and your returns policy, exactly as your policy pages state them.
Product questions
Sizes, materials, compatibility and stock, from your product data. When it is not sure, it says so.
Handover to support
Damaged items, refunds and complaints go to your support inbox or helpdesk with the order details attached.
Where it stops.
It does not issue refunds, change orders or make promises outside your policies. Anything that needs a decision goes to a person.
After the conversation.
Automation takes the busywork out of support.
Into your helpdesk
Handover conversations create tickets in your helpdesk or land in your inbox with the order attached.
Follow-ups
A message when a return arrives and, with the customer's permission, a note when an item they asked about is back in stock.
Questions we hear.
Does it work with Shopify?
Yes, through Shopify's APIs. Other platforms such as WooCommerce work when their API allows the same lookups.
Can it look up orders safely?
It asks for the order number and the email used at checkout, and shares only the status and tracking for that order.
Can it process refunds?
No. It explains your returns policy and passes refund requests to your team.
Can it recommend products?
Yes, from your product data, for example by size or use. It does not invent products or stock.
The services behind it.
Send us your top support questions.
The ten questions your support team answers most are enough to start. We can talk over Google Meet, a voice call or text.