Helps people choose the appointment
A first visit often needs a longer slot than a follow-up. It asks a question or two and picks the right appointment type from your own list, so the request fits the time it needs.
An appointment booking chatbot for your website.
A booking chatbot on your website helps people choose the right appointment and leaves your team a complete request. Where your booking software allows it, it books the time itself.
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Booking questions arrive after closing time.
Someone looks at your website at 9pm and wants to know if you have anything on Thursday, how long a first visit takes, whether there is parking and if they can bring their child. The contact form promises a reply the next working day. In the morning your front desk starts the back and forth: which service, which day, which time, which number to call. Some people have booked elsewhere by then.
What it does.
Takes booking requests on your website, even after closing time.
Takes the booking request
Name, contact details, the service and the days and times that suit them, collected in a few short messages. The request goes to your inbox or booking software, and your team confirms it.
Books directly where your software allows
Some booking software lets other tools read free times and create bookings. Then the chatbot offers real slots and books one. If yours does not, it takes a request instead. You know which before the build starts.
Explains your rules first
Deposits, cancellation terms, forms to fill in and what to bring, in your own words, before anything is booked.
Start with your appointment list.
Your services with their lengths and the name of your booking software are enough to begin. Add the questions people ask before they book and any rules, such as deposits or new clients first.
How we build it.
In this order, and nothing goes live before you have tried it.
List your appointment types
We write down each service with its length and who can do it. Rules such as a deposit or a consultation first go next to it. The chatbot books from this list.
Check your booking software
We look at what your booking software lets other tools do, and try it with a test booking before we plan the conversation around it.
Write the conversation and the handover
We agree the questions it asks and where each request goes. Anything urgent, and anything it should not answer, goes to your team with the chat attached.
Test with real booking questions
We run your real booking questions through it, plus awkward ones: two people at once, a day you are closed, a time that is already taken, someone who wants to cancel. Nothing goes live until you have tried it.
Where it fits.
What it looks like in a few kinds of business.
Dental clinics
Answers new patients and sends urgent cases to your front desk.
Salons and spas
Prices from your own list, booking requests and aftercare messages.
Physiotherapy clinics
Referral and insurance questions, and no advice on symptoms.
Auto repair shops
Drop-off requests with the car details, and no diagnosis by chat.
Questions we hear.
Can the chatbot confirm bookings itself?
Only where your booking software allows it. Some software lets it book a free slot. With others it takes a request and your team confirms. We check yours before the build.
Can it double-book us?
When it books directly, it only offers times your booking software shows as free. When it takes requests, nothing is booked until your team confirms.
What about changes and cancellations?
It explains your cancellation terms, then sends people to the link in their confirmation or passes the request to your team.
Does it work outside opening hours?
Yes. Evening and weekend requests are taken the same way. Your team finds them waiting in the morning, or already booked if the chatbot can book directly.
Can it book for several staff or locations?
Yes. It asks which location or person they prefer and sends the request to the right calendar, where your booking software allows it.
The services behind it.
Send us your booking questions.
A list of what people ask before they book is enough to show you how it would answer. The consultation is free, over Google Meet, a voice call or text.